5,000 a day is probably low, given the huge growth the company has seen since 2008. Any other company open in Russia lately? At the risk of the thread going the way they normally do, they continue to have service issues and probably always will, this probably isn't news to those that use them. So does every company out there, even the big boys. I don't doubt the ratio of sales to complaints mirrors others. Everyone makes their own decision on using them, simple. When things go wrong, you try to fix it their way, and then when that doesn't work, you let the credit card and PP company deal with it.