Kris^, I can sympathize with your plight, but you know, as in any business, the end customer doesn't really care what problem you have with your contractors - that's your job either to sort out or prevent from happening in the first place. If BME takes the risk of preselling a product before it's ready, BME should shoulder the responsibility entirely if things don't go as BME planned. Passing the blame and asking the end customer to go rattle CH's cage is simply NOT an appropriate stance for BME to be taking. I do hope that you weren't speaking on their behave.