Originally Posted by dashman1

Nah .. not too risky. A business has the right to do or not do business with whomever it chooses. .. period. And if the guy is going to go to publicly bashing that company, in he heart of the community they serve, they damn well better get defensive!

As to this issue, the company feels the customer lacks honesty and integrity, the same thing the customer seems to feel. There is no winning here for either side, just best to part ways really. Were I the company, I would definitely be thinking about liability when it comes to situations like this (clearly the item was water damaged, and rather severely) so in their eyes, here's a guy already trying to screw them once ... time to circle the wagons!! Because IF they fixed it, if they just gave in and wrote off the repairs to customer loyalty, they are just setting themselves up for a good future screwing.

For him, he feels what he feels, and nothing anybody here says is gonna change it one little bit ...

Bottom line .... props to you KTI, ya got a good rep, and cudos to you for defending it.