I think you all just should stop buying from them. I have dealt with Chinese vendors for over 15 years now in my business and I accept the fact that basically they do not care once they get your money. It is ludicrous to think once HK turns a package over to the shipper they are responsible for it until it reaches the door. I do agree that they are the ones that have to initiate a trace for a lost package. Their customer service sucks, and if you can't accept that then pay the extra 30% and order from one one of the big boys. I selectively order from HK and only from one of the US warehouses. By the way, the western US warehouse is still in WA state.