This is going to be entertaining.
Now we are getting 'proof' that HK is the 'worst' company out there. Flame away.
I had more then 30 orders with HK, 2 were lost, 1 was send back (partially my fault because I moved while package was on the way), customer service was rather slow and inexperienced, but always got the issue resolved and received a full refund. Sometimes took 4-5 months to get resolved.
Lost a Tower shipment once, issue was resolved instantly, refund withing a few days.
Value Hobbies - great prices, fast shipping and one doa servo for a little foamy, was asked to send item back and get replaced ($2.50 item not worth the shipping)
I'll continue to do business with all of them and others.
Also - we have a great Hobby shop, but it's a 100 miles round trip..