Originally Posted by
DrScoles
I highly doubt he has any negative intent. This is just someone who flat out doesn't get business. Probably a poor manager, and just happens to make a desirable product, but doesn't take the time to figure out a workflow that can provide any measure of customer service. Too bad, if he could see that the market is there, maybe he could hire someone to handle the organization and free up time for him make more landing gear!
Earlier this year (Feb) when I called someone by the name of Tim or Todd would answer so it seems he had someone working for him. He confirmed receipt of my retract units. What gets me is Darrell told me in Feb they'll be ready to ship in a few days and in March he would send them the next day. Clearly not a man of his word.