Originally Posted by porcia83

What do you gain by asking 1. asking "are you joking" questions, or saying 2. I'm trying to protect "them". Where did I do that? Where did I ever say there wasn't a problem? The OP made a complaint about his service issues, did I attack him or say they weren't present? 3. Go back and read post 4. Here is in part what I said:

Overall they are the same company they were 4 or 5 years ago, just bigger. They still have service opportunities, like any company. Where they continue to have opportunities is how they respond to issues. They outsource most of the CS work.


Then I gave him the CSR's name at RCG if he wanted to try him, then gave some suggestions on how to order from then in the future to possibly avoid issues, and then ended by giving him the name of another vendor to get his stuff from. In post 7 I note more issues a friend of mine had, and some additional issues when then moved warehouses. I gave another vendor suggestion as well.

I won't bother asking if you found that to be defending the company, because 4. you've made it clear where you stand on the issue, and that you get a "kick of out telling me anyway". LOL.

As is standard practice, it seems that unless you instantly jump on the anti-HK bandwagon or just slap in the usual HK Sucks commentary, or dare to respond in any other way, you're either a shill, a defender, or a troll. There are what, 63 replies in this thread and only one or two of them were trying to help the OP. 5. One guy here noted the good service he got, then someone pounced on him for the quality of his build. Really? God forbid there is any discussion or context given.