I've been a Super Saver member since 1991 and have always received excellent service from Tower and they seem to be getting better, especially since they are shipping from Reno now. I like their tech answers at the lower part of the page on the web. They tell you most of the things you want to know about the product. The people that process the orders are always available for help. Much more so than most of the other websites. They have the widest selection of modeling supplies, certainly so if you use their "shop by manufacturer" pages. I pay by credit card and I also pay the bills at home so my wife only knows I got a package but never how much it cost. If it's a large package she may ask how much so I tell her what I think she wants to hear and emphasize that it was on sale and I got a bargain.