I'm confused here. I just ordered an Abrams from IMEX and I'm very happy with the speed of delivery. The product needs some upgrades, but that's not IMEX's fault. Not even sure why we are debating this issue right now with a person whose first post is complaining about vendors and forum members supporting those vendors. Assuming these "agents" he's talking about are supposed to be forum members that work for the company to spout praise for said company? I am assuming though that "TigerCommander" has at least read this forum prior to posting that first post because he knows Erik refers to his "boss" quite a bit. Not sure what spawned that post. If I have an issue with the vendor, I contact the vendor and give them a chance to fix it or come to an amicable solution. That's all I ask from any vendor. Now if the vendor tells me to go pound sand...then I may recommend to others to stay away from that vendor if asked about my experience, but everyone makes their own choices based on their own set of criteria that needs to be met. From what I've seen, the vendors that participate in this forum are pretty good. The ones that aren't pretty good...well they usually don't last long in a niche market. All the OP was concerned about was what he got himself into and now this thread has morphed into something it was never supposed to be all because of a new user and his first post.

TigerCommander:

First off if I was a vendor today (I ran and was part owner in a pharmacy for 2 years) and a person said they were unhappy with the product, I would ask the person to return the product to me. Then I would refund their money on the product minus the shipping charges. I would probably provide the customer with a pre-paid mailer if it was a defective product. Asking the vendor to refund your money and keep the defective product is unacceptable. I can see why the vendor had a problem with that. When you run a business, everyone is out to screw you out of money to include your vendors, your business partners, and most of all your customers. If you run a business thinking anyone is there to cut you a break, you won't be in business long. I ask for the product to be returned for several reasons. Firstly, I know they aren't trying to just scam me. Secondly, I might be able to return the product to the vendor for a refund if it's defective to recoup my costs. Thirdly, I want to know if I'm selling junk to people so I can stop selling junk because all the does is make me look bad. It doesn't matter if the product is defective or not, it matters how you handle the situation with the customer. Some customers will blame the vendor for defective products. Those people will never be happy and all you can do is follow your company processes.

*************Disclaimer: I do not work for any company that supplies parts to R/C tanks or supply R/C tanks nor am I currently a vendor of anything.**************