JE have really put on a bad show in the past few weeks with service.
first i sent my Leo 37 back because the bearings had gone, the piston and liner on the way out too, i got a call that the bearings had gone ( surprise ) i said thats fine, i know there not covered by warrentty after 6 months but the rest is.
well, no because it was the bearings that did the damage so they aint, but we can sell you a short engine ( no carb and muffler coz thats how i sent mine ) for 35 quid. ok i said. stupid me realized after that a new one is only 15 quid more and the carb and muffler are worth more than that.

next day the new engine turns up, wheres MY old one? onto the phone and i get a story how they keep it to cover costs. i said it's mine, i brought it, and now a new, so both are mine, they said they'd send back what they could, next day my engine in bits turns up with a note describing the servicing arangements ( in red "so there no confusion in the future" )
the best bit was option A was buy a new engine, and we send the old one back to you as it is.


but thats not all....

last week a member brought a brand new Leo 37 RPM, 15 seconds into the test run the conrod broke. he sent it back with a note saying what fuel etc as they ask... the phone call was the engine was bone dry and it's his fault for using the wrong fuel, Liquid Gold ( which they used in their own test ) after 15 seconds this is BS
they charged him 50% on parts and sent it back. hes now ran the replacement in on GX5.
when his box came back it was lagged in oil stains.. his oil from when he sent it.
they don't sell or like synth fuels and this is the reason why they did this, he asked what if he had ran it in on GX5, they said then it must have been a faulty rod to break that quick.
bottom line is they worm out of doing the right thing.

they did exactly the same thing to me in the past when the bearings in a APS blew up after 10 runs. engine was dry and your fuel has no oil was the excuse, if you've ever ran a plane on Liquid Gold or Prosynth then you know it's covered in nice unburnt oil when your done.

i have no doubt JE's service on the more expensive engines is good, but for budget engines, be prepared.