Very sorry to hear about John and I hope he has a speedy recovery and a less frustrating task on his next adventure. I too am a newer turbine flyer and John was instrumental in getting my P-120 fully upgraded to SX version at a very reasonable cost. It took some time, but the engine has been flawless. John was always patient and courteous on the phone, answering my many noob questions on turbines.
I agree with others who state John has been blamed for issues that are beyond his control. The issues with Jetcat originate in Germany, not here. I wish Todd the best in his new role and as an existing customer of DW, look forward to the new Jetcat USA.