Well guys I can tell you this topic is a two way street. I myself have worked in a local hobby store for the past five years And I can say that all of you have a valid point.
I think that some of the larger hobby stores can learn a thing or two from the smaller mom and pop operations. The store I worked in is a franchise of a local hobby store chain.
The owner although a really nice guy had absolutely no hobby experience what so ever.
This same owner even after five years of operation still has not gotten involved in any of the hobbies even though he has a couple r/c airplanes. Instead he spends countless hours in his office working spread sheets and who knows what else. Now i know that this accounting is important but i also know that the guys who come into the shop like the personal service that only and owner can give at times.
I have to wonder does the owner think he is too good to be involved in a hobby that produces income for himself ?
But I do know that some customers do sense this and shy away from this store for that reason.
But I still think it is important to support the local shop but at the same time the shop has to realise you the customer have many other options.