I know this is meaningless when you expect something and it doesn't work out as planned, but Bob is one of the cornerstones of this hobby. I can't think of anyone who has done more over the years to promote the hobby, Danville, military history as a whole.
He is generous to a fault and never turns anyone down, which is most likely why he ends up spread so thin. He recently retired from a long career in law enforcement only to take on another position in that arena as well as start his website.
Couple all of that with a few serious health issues within his immediate family that cropped up since retirement, it's a wonder that he does any work at all.
Again, that won't make you feel any better and business is business, you are entitled to what you contracted for, but I just wanted to give you some insight.
I've seen that man spend hours showing passersby how to drive a tank, battle, etc and lend his gear while the club meet that he set up, maintained and fed went on without him even getting a chance to battle.