To heck with them. Some time ago I had a customer that wanted a Yellow Aircraft plane and he tried to contact them as did I, no response. I guess they sell enough planes to the locals to worry about returning calls. Of all the calls made I 've only talked to a real person once and they couldn't help me?
Twostroke- sorry you had problems, but I think they weren't typical. I called a couple of weeks back and needed dimensional info on a set of Zero retracts, and the owner went out, grabbed a set and measured them while I was on the phone. I got them in four days. Now, I like Tower, but there's no way you'll get that kind of attention from them or very many other big mail-order houses. But I understand your frustration- nothing kills a sale quicker than an unresponsive seller.