When a manufacturer decides who will distribute their products and sell them at the retail level as well, said distributor is to some point a representative of the company. Obviously there are more than a handful in this forum who find this representative's tactics and posts less than professional which to many is enough to cause them to vow to not purchase a Jeti product. I was in that boat but over time I softened on this issue but there were some who had problems with the Jeti DS-16 that were ignored and blown off by the distributor that should have been covered under warranty. For that reason I find it hard to consider their products.