Originally Posted by LukeZ

I have no idea what they are doing. I get next to no communication from them. They respond to about one out of every three emails I send, and the response is invariably a single line, always unhelpful, and never accurate.

I can only surmise they are dealing haphazardly and randomly with individual customers. I raised Jimmy's case with them earlier this week. The reply was "he never filed a claim." That was all. I still don't think he's filed a claim, but I guess this is the route they've chosen for him to get one. They have not told me anything about it, nor have they yet said to me once that any boards will be requested back.

Others have still not received a refund, even after filing for one, nor given the option of one.

The original factory mistake was inexcusable, but it was just that - a mistake. Hobby King's (or my contact's) handling of the issue since then has been a debacle, and seems to be willful indifference and incompetence. I'm truly at my wits end with them.

.