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Thread: Intro to the Open Panzer Project - and a new Tank Control Board
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Old 08-08-2017 | 06:28 PM
  #222  
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LukeZ
 
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This is the email I received this evening from my contact at Hobby King, Richard Mahmoud:

Luke,

We received an update from our CS team yesterday, and they have confirmed every customer that has contacted them has been given a full refund.

If you have someone approaching you regarding not been given a full refund, as advised previously provide me with their name and order number and I will check with our CS team. Also any documentation from our CS team that they have been sent advising they will only get store credit This is being handled like all other products that customers raise with us as faulty. in this situation we have given a full refund.

Richard Mahmoud
His information contradicts directly what at least half a dozen people have told me in PMs and emails. At this point I am no longer going to do Hobby King's customer service work for them. If you still have not received a CASH refund, please PM me on this forum or any other, and I will give you Richard's email address and you can write to him directly.


Luke

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