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Old 10-03-2017 | 06:26 AM
  #18  
GBiz
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My apologies for resurrecting an older thread however I felt compelled to provide what seems to be some much needed information for you all. I run a fairly large eBay store and although this thread sounds like a major issue it seems there is an eBay policy that most sellers either are not aware of or have forgotten about. Sadly you cannot expect eBay to point it out either as they are far too concerned about buyers and not so much for sellers (as we are all aware). Although I would not say any of you are wrong to be worried about sending an item to this address you really do not have anything to fear so long as you have delivery confirmation to the address (this is important). The reason for this is that this address " 14452 S Avalon Blvd Gardena, CA 90248 " is a freight forwarder "aci express". What does that mean to you? It's very simple, as long as your package makes it to this address your job is done.

Here's the most important part: eBay does not protect buyers that use freight forwarders/re-shippers.
pages.ebay.com/help/policies/money-back-guarantee.html

If you ship an item to this address and the buyer turns around and claims it arrived damaged and/or opens a return all you need to do is call eBay and inform merchant support that the buyer used a freight forwarder to receive the item(s) and that you have no way of knowing what they could have done or how they shipped the item to the international destination. When a buyer uses a freight forwarder or re-shipping service they forfeit their buyer protection. It is documented on eBay's money back guarantee guidelines under 'not covered'. We have had buyers try this same thing in the past and all we had to do was inform eBay it was a freight forwarder/re-shipper and the case/return is closed. In fact the reason I found this thread was that we shipped an item to this address and I needed to verify it was a forwarder. It is a sad thing but you must use eBay's own policies to get through things like this and pretty much all difficult issues, it's just how you have to play the game. I cannot stress how important it is to know about all eBay policies in order to win fraudulent cases/returns. PayPal is an entirely different beast with it's own issues and a far more buyer first mentality than even eBay (as crazy as that seems) so winning PayPal disputes can be even more difficult.

Best of luck to all of you and this is my first time posting my apologies if the link included is not allowed.