Originally Posted by
Crius
Just out of curiosity, Erik, you used to have your contact information in your signature and now it's gone. What happened there?
I had to take it down due to the spam that follows putting that info up. Battling the phones with simple things like "How do I drive the tank?" or "How do I bind?" was taking up too much time of the day. No one wants to read instructions anymore lol. That is the main reason. I still do the support myself (sometimes I let one of the new guys answer an email or two but only if I approve of the answer, I still like being in touch with people, it was just that the goofy questions that could be simply found out via the manual was taking up too much time. I have automated responses typed up now for about 90% of the questions we get so it allows me to do a bunch of other stuff in the background. With Xmas coming up soon it is going to start getting way too busy around here very quickly...