I had a set of Intairco electric retracts - 2 of the 3 units failed on their first cycle so I asked for my money back. Peter point blank refused and, whilst he did send replacement electric actuators, he would not even entertain the possibility of a refund. I had lost confidence in the system by then (the design of which I think is flawed) so was stuck with hundreds of dollars of crap that I couldn’t use.
He was adamant that there was not a problem so I sent the failed units back for him to look at (which he promised he would). He confirmed that the units had arrived back with him and that he would look at them. I never received any feedback so can only assume that he found something wrong with them that he didn’t want advertised.
I will no longer buy anything from Intairco.