Hi All attached is actual email correspondence for a company you all need to be wary of and I cannot understand why some manufactures would even want to associate with a company that treats customers this way
Subject: RE: from Intairco
XXXXX,

The only reason I am writing to you now is that we understand you have contacted JetCat regarding your engine delivery.I can confirm that your P20 arrived in an engine shipment today and has been shipped to you today via Express Parcel Post, article XXXXXXXXIf you should need any JetCat Service in the future could you please deal with and ship directly to them.
As a business we fully appreciate the frustration when things take longer than they should however we do not see the need for customers to be bombastic and gratuitously rude, there’s no call for it.
After advising you on the 31st December that your engine would be in the first shipment in the New Year you seemed to think it intelligent to attempt to out us on RCU….
I was made aware of it and watched with interest as to the result…..which of course was basically a face plant for you.
We have been in business for 20 years and we have not always got it right however, overwhelmingly, customers are happy with the service and products we supply as evidenced by the lack of support you received globally for your lame effort at trying to damage our business.
I have also been made aware that you have approached Xicoy to see if you can become an agent for them and that XXX and XXXX are attempting to set up some sort of Jet business, mind you XXXXX has had about a dozen goes and failed each time.
Maybe you can do better, competition is a healthy thing so I welcome whatever it is you think you can do better.
But as I said before, please do not come back to us for service, it is easier for us to focus on the customers that appreciate what we do well most of the time.
XXXXX
Intairco
Subject: Re: Quote from Intairco
Hi XXXX , I am out for the rest of the week until mid next week I understand it is now me that is holding things up but I will transfer the money upon my return late next week XXXXX
On 11 Dec 2018, at 8:54 am, info <[email protected]> wrote:
Hi XXXXX,
I copied this directly from their estimate to us so I don’t have any more information than this at hand.
I’m happy to ask them for more but if you could let me know what you need specifically this might be good, especially given language issues
Cheers
XXXXXX
Intairco
Subject: RE: Quote from Intairco
Hi XXXXXX, can I have a fully itemized quote please not a bulk one
From: info <[email protected]>
Sent: Monday, 10 December 2018 9:34 AM
Subject: Quote from Intairco
Hi XXXXX,
Please see the attached quote for your P20SE Service.
If you would like to proceed with this please make your payment to:
Intairco
BSB
Acc
Once payment is received we will arrange to have the engine shipped back from Germany which should take approximately 7-10 days.
Best regards
Intairco