Unfortunately, it may be a symptom of our times. My main clubs website is barely maintained anymore, primarily because there is so little traffic to it - the guy that maintains it therefore gets pretty lax about it. So functionality may be broken, and nobody noticed. Or, the guy charged with instruction may be a "senior" member, who just isn't as conversant in using the technology (email, etc.) as he should be. (While I am also a "senior" I "get" using the tech - but have to deal with many fellow club members who just don't respond to email, texts. Facebook, or any other form of current communication). But in the realm of modeling, they are serious pros. So an alternative attempt may be all that it takes - a phone call, showing up in person, etc.