Originally Posted by
speedracerntrixie
I agree to a certain point. She was lacking, no argument there. That said, I doubt Muncie Indiana has a pool of superstars to draw from. I could compare the situation to that of Champagne Illinois. Champagne is nothing more then a college town so when you call into Horizon for customer/technical support you usually get someone who is simply working their way through college.
If they want to be taken seriously, they need to find a way to deliver regardless of where they're located. After all, it wasn't the members that decided to leave DC (where you're awash in talent) and move to the middle of nowhere. Who's accountable for that decision? As it's clear they didn't consider the unintended consequences.