My mistake, typo on the name. I've been texting Dirk I spoke to him and as far as today he has received no reply from T1. The time Dirk heard about my request was Aug 21st.

As for going direct to T1, I don't have a direct contact, I assumed going via Dirk was the best way. If anyone can help me, I would appreciate it.

And just to be clear, I have no issues with Dirk, my issue is why it's taking T1 so long to get back to him.