Great Manufacturer Support
AnneMarie,
It is so nice having a manufacturer rep involved in the discussions on this website. I applaud the professional manner in which you addressed some on these questions and comments. I too am in sales and I understand the frustration that you can have as a rep when someone has negative comments on your product.
I wish that all manufacturers had representation on this site. It would had a different perspective to comments that are made on RC products. There is a gentleman from Creekhobbies that is introducing a new line of 1/4 scale planes from China Models who has been involved in several threads on his models. I found this to be very helpful.
It has been my experience that no matter how much you test a product, you will never test it as a consumer will. You need to remember that your testing with professionals that get paid to work in this hobby. Many of them were probably the ones who design the planes. Put it in the hands of a joe shmoe consumer who participates in this hobby once a week and you will get an entirely different perspective. It is here where problems and questions will arise that you may never have though of. Creek Hobbies has done and is doing an excellent job in addressing these unforseen issues.
Someone mentioned in another post that RC magazines are becoming a secondary source of information for this hobby. That the internet and sites like RC Universe, are the primary source. I can not agree with this more. Have you ever read a review in an RC magazine that had negative comments? Well Actually RC Report does a good job of telling the truth. Lets face it, it is the manufacturers that are paying for the ads that support the magazines. If you post a negative review, that manufacturer may threat to pull advertising. That is not to say I do not subscribe in RC Mags, because I get them all, but I would really like to hear more honest comments about how a plane, engine or radio is. Not all planes stall smoothly dropping the nose with a slight wing drop, yet most of the reviews that you read give this as a characteristic. I have a WM 40size Cap 232 that will snap like a monster if you let it get to slow.
Anyway, AnneMarie, keep up the good work. I look forward to reading your comments throughout this site.