I think they are out of business. I have emailed several times and called and left messages with no response on either. I ended up ordering a Robart set of the 630RSE a month ago. I got an email from Danny there today and he said that they are on backorder with NO ETA. Apparently they don't have material to make the retract frames. I am trying to find another set of retracts that use a 1/2" strut (I already have 1/2" robostruts) but I am not having any luck. Seems like the options are getting very limited!