idoxlr8-RCU ,

We're sorry you didn't get a timely answer to your question.

Once someone replies to a question, other than one of the Futaba support people, the message falls down the list, and there is no longer a red zero in the replies column. Because we answer so many emails, forum questions, and such, we can't always check every message that doesn't have a red zero in the replies column.

People, please DO NOT answer other people's questions, even if you know the answer. This will help us get to everybody's questions.

As far as sending in for service, we do have the notice at the top of the forum that explains exactly how to send something to us to be checked out.