I must say all hangar 9 retracts are as bad as they come. I've replaced the 60, 120 size P51 with Robarts which set me back hundreds of dollars.. Horizon will not take any reponsibility for these aweful retracts and hopefully they will realize if they give the option for another type of retract, people will resond favorably. I know it's so frustrating but I have learned to expect it from Horizon. My guess is that you will too after your encounter. It's too bad they will not do anything for you and I'm surprosed by that. Please keep us posted on any new developements.

John