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Old 12-18-2003 | 09:30 PM
  #8  
Troy Newman
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Joined: Dec 2001
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From: Goodyear, AZ
Default RE: YS120 - NC,FZ,AC, SC

Any lemons are taken care of really well these days with YS performance as the importer. Some guys were not happy before with the original Importer...I always had very good service from them as well. But Rich Verano at YS Perf goes the extra mile for everybody with a YS motor. I have heard stories of crash damage being fixed at N/C and then the motor being shipped back 2nd day air.....This is for Competition and Sport flyers alike.

They are really first rate. I'm in a unique position as a field rep for YS Perf. Everytime I wear the YS shirt at event or help some guy with a YS motor, I get bombarded with how well the Service Dept handled the guys motor.

I think in this hobby the biggest thing you can say about a company is how well they support the product. All motors, radios, or kits will have troubles from time to time. And the way the company steps to the plate and solves the problem is what makes the difference in choosing one product over another.

At YS Perf, they treat all their customers with the same attention to detail. They make sure that when that guy looks into a new motor his experience with them will help him choose another one of their products. I know Dave Shadel monitors the RCU YS group and is very good at answering Q's and solving problems.

The question is do you get the same level service and support from that other Engine company (who ever it is?). Or do they tell you that you used a bad fuel or ran it lean and that is why the chrome flaked off the sleeve. With YS you have the guys that are in charge of the bottom line also the same guys talking to you on the phone. Makes a huge difference in terms of service and support. They are responsible for the growth of the company and they are all for treating the customer as they would want to be treated.

Don't get me wrong there are some good motors out there. But for me mainly the Service and relationship a company has with their customers is the reason to use their products.


Troy