Here's my .02 worth with AZM....
Jamie at Arizona Model Aircrafters could use some lessons in customer service. I received an AZM Tripe ARF for Christmas last year, and while it's good looking fun scale Triplane, his lack of any really usable instructions was a less than acceptable, even for a $300 semi-ARF I thought. When he told me to get a back issue of MAN to show how to modify the firewall to mount a 4 Stoke in mine, it was disappointing. Why not provide that himself? The provided Williams Bros. wheels were way to small, and the "scale" seat kit was a joke it was so small. He replaced the wheels finally, but I paid to ship the others back, and built a correct size seat. Some of the other detail pieces I paid extra for were also a joke. The covering was also below average, and he wasn't really able to tell me what it was for sure. Talking with him on the phone for help was less than satisfying on a couple of occasions. The nice folks at Proctor we're more pleasant and helpful (and I hadn't spent a dime with them yet!). Some of his "scale" instruments are of questionable size I've been told. But I can't confirm that myself.

Also, a friend had ordered a set of plans from him a couple of years back and after months of excuses, finally had to settle on some other items he did have in stock to get his monies worth. It was pretty obvious that he wasn't going to refund the $$ for plan sets he did not have.

On the plus side... His scale gun kits are pretty awesome, and come with great instructions. And he kindly sent me (at no charge) a set of his props for his Wright Flyer for my son to try on his Dare kit. He's probably not a bad guy, just not very customer service driven.