Interesting subject. I am opening a hobby shop in about 6 weeks, so of course I say support you LHS, if, that is, they support you!

I recently (2 years ago) had a Wegmans, Wal-Mart and Lowes go up about a mile from my house. About a week ago, I needed some screw anchors to hang a picture shelf in my daughters room. The local hardware store is about the same distance as the Lowes, so I choose the local hardware, knowing I may pay a little more. They are very vocal in making it known that their business has suffered due to Lowes opening. Again, I believe in supporting the little guy. It was Sunday, and the hardware store was closed. How many people do around the house projects on weekends? I would say a lot! I ended up going to Lowes. Same day, wife wanted me to pick up some italian bread on the way home. The local bakery is 2 blocks from my house. Not open! I ended up at Wegmans to buy this. They have a great bakery, and they were there to sell it to me.

I am seeing a bit of a trend in these "Another LHS goes toes up" threads. Bad customer service, poor selection or unwillingness to order in a timely manner, unrealistic hours or not supporting local clubs are all some of the reasons these places are folding. Especially the older ones. They refuse to change. I believe I will succeed (Im banking on it!) for a couple reasons.

1. Knowledge: I know a bit about what I will sell. If I dont know, I wont try to BS you. I will get the answer you need though. There are many resources for information (these bulletin boards for instance)

2. Customer service: Customers are 1st. That doesnt mean that I will give you the store at your request. That means I will do everything I can to make you glad you came into my store. I will try my best to resolve issues. If you have a problem, I will listen.

3. Selection: I will have as much inventory on hand as possible. This is very important. If you can touch, feel and smell the item you want, chances are you will walk out the door with it (hopefully paid for and not hidden under your coat!) I could have started this business with cash, but decided that to keep people coming back; I needed great selection, which required financing.

4. Neat and professional: A clean, well-organized store with colorful displays and a convenient layout is a must. Clean professional employees. Again, I dont know if I would be comfortable getting advice on a $400 truck if the guy looked like a hobo.

5. Employees will understand all of the above: They are the sole connection between my customers and my products.

I guess thats more than a couple reasons. Just my thoughts. I have been "lurking" on this and other bulletin boards for 8 months now, reading posts on customer service, be it good or bad, learning what you people (aka customers) like and dont like.

Wish me luck!!!