Here's what it boils down to people, I've owned my own business for 20 years & in that time with all the seminars on retail
& customer service I've gone to, one thing keeps coming out,

In business (any business) you have three things to offer a customer......Quality.....Service.....Price.

You can give any 2 of these & have a succsesful business, try & give all 3 and you WILL go broke.
If your customers want Great Service & Quality product, they have to pay the price.
If they want a Quality Product & Great Price, then they have to give up the Service.
If they want a Great Price & Great Service, then the quality has to be less to afford the business to give those.

Any 2 in any combination, but only 2, NOT all 3.

As I stated earlier in the thread, I went to a LHS & was treated terrible, I then found a LHS that was more than willing to spend time with me and
answer all my questions as a newbie to the sport. Am I willing to pay their price (higher) than ordering from a web-site with no service, YES,
& I will continue to spend my money with them. I've been in this sport since November & now am building my 6th plane, I've spent ALOT of money on planes, flight packs, engines, radios (2) & LOTS of misc junk.

I can promise that there are those buttheads in this world, that think they can order from Tower Hobbies, Horizon or any of the hundreds of places on the web, & then EXPECT the LHS to help them solve any and all their problems, & answer all the questions they have on the new stuff the bought. Those are the people that have no brains or common sense, & should be thrown out of anyplace they try to do this. If your reading this & know your one of these people, understand why you are not welcome in most places of business, if you do it to one store, your very likely to do it to most stores you deal with.

Think about this, when the Major Discount stores, break all the Mom & Pop LHS's, they don't have to be discount ANYMORE!!!