Maybe I'm getting less patient (or more impatient), but I refuse to reward poor customer service any longer (don't get me started on GM). In Frank's case, I would cancel my order and deal with the fact that I wouldn't get to have a diamond.

If, though, DP told you up front it would be a 3 month wait, then at least you would understand the rules before you opted to join the game (a la Litco). I continue to be amazed with the amount of "issues" people go through yet they continue to do business with those companies.

The above point about money is a good one. At least they didn't charge you yet. But to me that doesn't change a thing. You ordered an IN STOCK airplane. What they didn't tell you was that it was IN STOCK.... they just didn't know where.

Spare me the stories about being sick, on vacation, at a show or any other number of excuses of why you are not delivering what you promise. This is business... and it's bad.