i will third that apart from one time (the only time ive used their service) when i needed a new carb (low pass was TOO low lol) and they sent me one royal mails special delivery , it ame in a day (ordered it early morning so it came ASAP) but they sent me one without the holes drilled so i sent it back. they asked no questions and happily replaced it with anouther which took a bit over a week to deliver. Im guessing it wasn their fault considering their great reputation and it was royal mail!!