I have placed an order with TH and everything went according to "Hoyle". I think some of the complaints posted may well be bona fide but when you consider the volume of business they conduct via mail/web order then I think they do a pretty damn good job. I think you guys in the States/Canada have got it "made in the shade" when it comes to Mail Order for anything. I wish some of our local operators(Australia) could take notice of what their counterparts are doing overseas. I Know its pretty disheartening when its your order gets stuffed up but doing a dummy spit does little to resolve the situation. Best to be clever than loud. And BTW, a bouquet to the guys at TUFFlight I had a very seamless experience ordering some bits from them.
Anyway Thats My 2 cents worth from downunder!