Look, if you are not satisfied; May be you should consider calling BBB (the better business bureau).
People have rights, if you got stepped on, then may be you can make sure that they think twice before treating others in the same way, or keep selling the same piece of Junk.
You may not get any thing now, but the more calls to the BBB against some bad practicing company, the easier it is to make them pay for future incidences.
I have not bought their products before.
I have nothing against them; I'm only stating one of your options.

Best of luck to you

Gryphon