If companies choose to ignore email, then it shouldn't be offered. If you notice in my first post. Sandy was going to confirm the wheel was in stock and let me know when it was to be shipped. That is part of the customer service that really lacks. If I don't chase her down, I don't find out answers. I don't believe I ever would have heard from her and I don't believe that it would have been shipped if I hadn't called. It is too much of a coincidence that the wheel was "just processed" the day I called (three weeks later).

I know for every person that has a bad experience, there will be one with a good experience. The concensus seems to be that their planes fly great but the service sucks. Unfortunately, service is important to me and I won't be buying another one of DP.