i hate brown too, however that is another story. to resolve damage issues with ups, it is quite easy, especially in the case of the damged jetcat. you just contact your ups regional office. ask for the registered authorized agent in that county, it is required by law to provide you with that persons name, then you sue them in small claims court, listing ups and the authorized agents name. that will be the person representing ups before a judge in small claims court. it is cheap and it usually never sees the light of day in a courtroom. it worked for me twice in the past 10 years. once a box was crushed, and i mean flat and the product was destroyed. ups said it was insufficiently packed, i asked for their guidlines to withstand a forklift running over it so i could prevent the same problem in the future. the box had tire marks right on it. needless to say, i filed suit and within a week of ups being served i had my check in hand. the other dispute was even better. i shipped a product, the buyer refused it and it was cod. the package came back i noticed it had been tampered with, and in front of my ups driver i opened the package to find 2 bricks. ups, again tried not to pay up, however, this one did not take as much effort to collect on. i use fed ex for small packages and forward air for the big ones and never have had a single problem. all i am saying is be a pain in their rearend if you are in the right, and when ups said the shipper had to file, like in the case of the jetcat, that is not true since it was your property, you have the right to file the claim and dont let them bluff you so easily. sometimes you just have to be a pr** to get action. good luck, barry