wow that sucks. I know they did me like that also.
last year, I received my PCM 109 from Pat........crushed
by UPS. I opened the large box, and low and be-hold, a crushed
fuse. Pat had made this thing bullet proof, so we thought, until the
UPS crusher guys sat something VERY heavy on it!

I got a new fuse from Pat, and to this day, dont know if he ever
got compensated from those fools or not?

good luck with your fight with them