UPS's #1 story is ...ok maybe #2 is that a bigger heaver package fell on your package , we cannot be held liable for an act of god.. Trust me guys I worked for UPS for 3 months and they do throw, kick and toss around your packages. I unfortunately dropped one , one time and was kinda moving it to the truck by kicking it.. Broke my foot, the package contents.. Got fired.. and yet UPS didnt have to pay the insurance value for it.. Go with FED EX or DHL.. They atleast take care of your packages.. And no im not working for either of them learned my lesson extreamly well..No more kicking packages for me..