UPS smashed a box I sent about 10 years ago. I filed and a rep came to our house to view the package. He actually suggested that I file a warranty claim with the manufacturer of the item, and he said it in front of my wife. I had to perservere until the regional manager called me. I got my claim paid at that point, probably because I had a witness to the fraud suggestion. Bottom line- UPS will bluff, stonewall, and resort to low tactics to avoid their responsibility. This is where you have to turn into an #$$h0le to get justice out of them. I hate UPS for being so dishonest.