You are right. That sure don't sound to professional exspecialy when they are the ones who wanted your opinion. A manufacturer shouldn't put out a survey if they are not willing to accept how a customer might answer that survey. Shame on Model Tech if they truly treated a customer this way! Customer Service is very important to me, and I have personally always had good experiences with Tower Hobbies. Sometimes I pay a little more by buying from them, but they have always been great to me whenever I ever had a problem. Thats worth a couple extra bucks to me to have a little peace of mind that a retailer will actually backup what they sell.
ORIGINAL: glowplug
awleder, don't count on getting a new plane from them....I had many problems with a Magic Extra, and I worked them out......but in the instruction manual, there was a quality survey about the plane.....so I filled it out, and gave them my thoughts on the plane. (I won't go into all the problems that I had, but I had A LOT). Within a week, I had a letter from Modeltech.........I wouldn't even call it a letter, it was more like a "nastygram". They defended their product to the end, and said that I must have gotten "old stock". They didn't take responsibility for one of the errors on the plane, even though NUMEROUS people on this forum had the same problems......It wasn't like I was asking for a new plane....I just filled out a survey. In my opinion, that was extremely unprofessional of them.