Johnny,
If my post came across as being a personal attack on them for the language that they speak, it was not. It was conceived out of frustration from the multitude of calls that have to be placed before anything gets accomplished. I have emailed the gentleman at Modellbau with my concerns and frustrations regarding this whole matter.

Thank you for your offer of assistance and will probably take you up on it in the future.

Thank you.

Patrick.