Originally posted by Gordon Mc
Similarly, a total lack of response seems to be more upsetting than a response which gives bad news about delays - so perhaps the lesson here is that it's better to communicate some not-so-good news to the customer than to delay communicating with them until you finally have some good news... ?
YMMV,
Gordon
Gordon, your post, (as long as it was
), was excellent. I think you nailed it on the head though with the above quote. I myself just want to be informed and told the truth. I may not particularly like what I'm hearing, but it would at least be honest and I would know what was going on. I hope all the manufacturer's of all our products, not just turbines, take heed.
I have a good example myself. Take Ed & Kevin from Great Northern Models, those guys were given a big bag of crap earlier this year and never once did they dodge calls, mislead, etc. They did not always have good news, but they HAD news and I appreciated that.
Again, great post Gordon.
George
SimJet/GNM