missing parts
I'm amazed that any helicopter kit ever gets packed correctly. After sitting and watching a young lady sit and count bolts to put in little plastic bags for two hours, it's unbelievable to me that all kits aren't screwed up.
Seriously, packing mistakes are going to happen and, for me, it's enough if the company will make good on the missing or defective part. It also is unfortunate that some people will take advantage of this to get "extra" stuff off the companies, hence the return policy. I don't like that either but do uunderstand the logic behind it.