Yes they do. I've asked a couple of questions in the past and they usually get back to me within 24 to 48 hours.

However, like everyone else, I'm sure that Litco is using some kind of spam blocking software, so try resending your message using a different subject description (try using just "Alpha 4 question" as the subject).

You should also be sure to use your primary ISP email address to send from rather than using a Hotmail or any other kind of "phony" internet source for email. Spamblockers are notorious for killing messages from some of the "free" email services.

Lastly (and this is probably NOT the case with your question), if you ask a question about something already covered in their FAQ, or if the question is contentious or downright stupid, they won't bother to answer. I know that because someone I know emailed them a while back about how angry he was that he spent "all that money" and the thing wouldn't even charge Nimh batteries, a question both contentious AND stupid since the Alpha4 DOES charge Nimh batteries AND it is clearly explained in the FAQ (although not in earlier versions of the instructions).

Highflight