I try not to make assumption on someone else's motive until I talk w/ that person directly. Email is not a reliable mean of correspondence, especially for new, growing, and understaffed business. Even if there's truly one louzy person in the company, it's probably to your loss to do away with that company, because they truly produce good products. I've dealt with them, and they are pretty reasonable. As long as you catch them on the phone, they treat you with respect. I personally have dealt with much worse merchants.