[sm=angry.gif] OK I need to vent, the politically correct way,
I purchased a Lanier Mariner some months ago and while assembling the bird I missed placed the instructions [X(] that I needed to finish up the C/G location. I called Lanier and asked about replacement instructions and was told to go to the web site and download the instruction. So I went online to the Lanier site and guess what, you have to PAY [sm=pirate.gif] for the privilege of downloading the instructions and printing them yourself!

Like this is costing them a lot of money to have on the website! [>:] They charge $4.95 USD to use your own computer to download, I have unlimited hourly use per month but I know of other users who have to pay for each minute online, your own paper and printer which adds to the cost for the privilege to down load and print. [&o]

I have been to other manufacturers websites for information on their aircraft and was able to download the info for NO charge. Now you tell me, is this any kind of "Customer Support" [sm=confused.gif].

Maybe if enough people informed Lanier of this business damaging "Customer Support" practice they might stop it.

Thanks for letting me vent!!!! [sm=punching.gif]