I'm with ya bro! That is a BIG STEAMING PILE of TORO CACCA!!! I think a manufacturers' website should be used to promote and sell their products BUT they should have customer support (including instruction manuals) AT NO CHARGE !!! I have never seen such a thing on any website I have gone too for tech manuals and I'm not just talking r/c stuff. I have dl'ed manuals for all kinds of different things and never, EVER been charged.