ORIGINAL: ramboamt
This is true as I have purchased "Hard copy" manuals in the past and did not complain about this, as I do realize that it takes money, time and materials to make the "Hard copy" but scanning the printed manual and placing it in the company computer does not take that much time and effort, I maintain our R/C club website and have done all of the above items several times a week, and I know how much it takes to do it.
I have produced and distributed club documentation in the past and realize that scanning and preparing documentation is laborious and time intensive. I have also produced documentation for web distribution in a corporate environment, where the data was already in electronic format. Producing online documentation such as .PDF files from electronic documentation is much simpler and less labor intensive. In this case, I'm assuming the manuals are already in electronic format, created with some publishing package.
The configuration and maintenance of the e-commerce system used to charge the customers is likely much more effort than the expense of creating the files. Not to mention the customer service benefits. I think we're in agreement on this! [sm=tongue.gif]